Castle Glen Australia dispatches all orders on Monday through to Thursday mornings via Fastway Couriers, excluding Public Holidays. To ensure your order makes the next dispatch it should be recieved no later than 3:00pm on the day prior to a dispatch day. Each order is insured to the retail value of the order up to a maximum of $1500.00. If your order exceeds this amount please contact us after finalising your order and we will ensure that the insurance is increased. (Note: extra charges will apply)
For all orders that fall into the Fastway delivery zones OTHER THAN white and grey, the shipping cost is $18.00 per carton which generally allows for up to a maximum of 6 bottles. In the event that your order exceeds the capacity of 1 box then an additional charge of $18.00 will apply per box and this will be debited from the card used for placing the order.
For all orders that fall into the white and grey Fastway delivery zones, the minimum required purchase price is $180.00 to qualify for the discounted shipping cost of $18.00 per box of up to 6 bottles. In the event that your order not be the required minimum purchase price of products, the full Fastway shipping cost will apply per box and this will be debited from the card used for placing the order.
NOTE: FASTWAY COURIERS WILL NOT DELIVER TO A P.O. BOX, PARCEL DELIVERY BOX OR SIMILAR SERVICE, AS A SIGNATURE IS REQUIRED.
All the parcels we send out use track and trace facilities and require a signature on delivery by default. So ideally the parcel will arrive when you are at the address you arranged, you sign for it and everything is complete.
We use several couriers and postal systems however by default we dispatch orders by Fastway Couriers. When using Fastway Couriers, if the delivery is attempted to your address and no one is able to sign for it, then they simply transfer it to a nearby depot and leave a "Sorry we missed you" card with a number to call to arrange a re-delivery.
You might prefer for the parcel to be left at your delivery address in your absense. This is called "Authority to Leave".
If you would prefer for the delivery person to leave the parcel for you in your absense, please just put an authority to leave note (and your prefered location for the goodies to be left) in the "Order Comments" box in the Order Confirmation section during the checkout process. For examples "If no one is home please leave by the front door". Unfortunately, we can't guarantee that the person making the delivery will specifically follow the location instructions exactly but, delightfully, we have used this authority to leave many hundreds of times without any issues.
It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can effect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.