Cancellation Policy

Because Castle Glen Australia incurs fees as soon as you confirm an order, in the unlikely event that you cancel your order we are unfortunately forced to charge a Cancellation Fee. The Order Cancellation Fee is equal to 10% of the total of your order (including freight) plus an amount to cover administration of the cancellation process.

Once the cancellation of your order has been processed, the balance of your payment to us less the cancellation fee will be refunded to the card you used to place your order, or in the same manner by which you made your initial payment.